Maintenance & Support
Monthly subscription contracts.
Systems need looking after. Our monthly contracts keep your website, apps, POS, cameras and smart systems updated, secure and answered — with a team that picks up the phone.
- Monitoring
- Updates & backups
- Help desk
- Improvements
In practice
Typical requests we take on, so you can picture the result.
- 01
A website and store kept healthy
Updates, backups, security patches and a monthly report you can read in two minutes.
- 02
POS and cameras across branches
Remote monitoring, on-site visits when needed and spare devices ready.
- 03
A help desk your staff actually use
Tickets, phone and WhatsApp with agreed response times.
What's included
- 01
Monitoring
Uptime, security and performance monitoring with alerts.
- 02
Updates & backups
Regular updates, patches and verified backups.
- 03
Help desk
Ticketing, phone and WhatsApp support with agreed response times.
- 04
Improvements
Monthly hours for small changes and enhancements.
How it works
Onboarding
Access, documentation and a health check of your systems.
Plan
Choose a tier: Essential, Business or Enterprise.
Ongoing care
Proactive maintenance and fast incident response.
Monthly report
What we did, what we saw and what we recommend.
Common questions
See all FAQs →What are the response times?
From 4 business hours (Essential) to 1 hour, 24/7 (Enterprise).
Can you support systems you did not build?
Yes — after an initial health check.
Is there a minimum term?
Monthly, cancel with 30 days notice.
Often combined with
Ready to start with Maintenance & Support?
We reply within one business day with a plan and an honest estimate.