Frequently asked questions
Straight answers about how we work, what things cost and how we keep systems running. Not here? Ask us directly.
Projects & pricing
How do you price projects?
Fixed price for defined scope; phased pricing for evolving projects. Maintenance is a monthly subscription.
How long does a typical project take?
A corporate website 4–8 weeks, a mobile app 8–16 weeks, a POS rollout 2–4 weeks per branch. We confirm timelines in the proposal.
How do we track progress?
Through the client portal: milestones, files, messages and payments in one place.
Who owns the code and designs?
You do — full source files and documentation on handover.
Support
What are your support response times?
From 4 business hours (Essential) to 1 hour, 24/7 (Enterprise).
Is there a minimum contract term?
Monthly, cancel with 30 days notice.
How do we reach you?
Call or WhatsApp +966 55 852 7448, email info@masarnext.com, or use the client portal for project requests.
Technology & data
Where is our data hosted?
In-Kingdom cloud regions or on-premise, based on your policy.
Can you integrate with our existing systems?
Yes — ERP, accounting, CRM, payment gateways and government platforms.
Are your POS systems ZATCA compliant?
Yes — Phase 2 e-invoicing with QR codes out of the box.
Can you support systems you did not build?
Yes, after an initial health check.
General
What does Masar Next do?
We deliver AI solutions, technology and digital transformation for Saudi enterprises — eleven services from websites and apps to POS, AI cameras, smart homes, marketing and support.
Where are you based?
Riyadh, Saudi Arabia, with field technicians covering the Kingdom.
Do you work in Arabic and English?
Yes — every deliverable is bilingual by default.
Do you sign NDAs?
Always, before any discovery work begins.
Still have a question?
We reply within one business day.