There is a version of automation that looks great in a demo and dies in a month. It usually asks people to change where they work: a new inbox, a new app, a new habit.
The automation that survives does the opposite. It meets people inside the tools they already open every morning — the POS screen, the WhatsApp thread, the spreadsheet — and quietly removes steps.
Our rule: automate the handoffs, not the judgment. The moments where information moves between people are where hours disappear. The moments where someone decides are usually worth keeping human, and worth making faster with better context instead.
Start by mapping one process end to end and counting the handoffs. That number, more than any AI capability, predicts what automation will actually return.